Serving businesses in the USA, UK, Canada, Australia & beyond

Scale your business with a trusted offshore team

Crown IT Solution delivers sales, customer support, and web development teams that work as a true extension of your company — trained on your process, aligned to your time zone, at a fraction of the in-house cost.

24/7 OperationsUp to 60% Cost SavingsFree Pilot Program
24/7/365Round-the-clock coverage
60%Average cost reduction
7 DaysTypical team go-live
100%Data confidentiality (NDA)

Our teams work on the tools you already use

SalesforceHubSpotZoho CRMGoHighLevelZendeskFreshdeskFive9VicidialRingCentralShopifyWordPressMicrosoft 365Google WorkspaceSlack
What We Do

End-to-end outsourcing services

From generating revenue to supporting customers and building your digital presence — one partner for every process you want to scale.

Sales & Lead Generation

Trained sales agents who prospect, qualify and close — so your pipeline never runs dry.

  • Outbound cold calling & telemarketing
  • B2B / B2C lead generation
  • Appointment setting for your closers
  • Inbound sales & upselling
Learn more →

Customer Support

Omnichannel support that keeps your customers happy and loyal, around the clock.

  • Inbound call center (voice)
  • Live chat & email support
  • Order, billing & returns handling
  • Customer retention & surveys
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Technical Helpdesk

Tier 1 & Tier 2 technical support for SaaS, telecom and software products.

  • L1 / L2 troubleshooting
  • Ticket management (Zendesk, Freshdesk)
  • Onboarding & account setup
  • Remote IT support
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Website Development

Fast, modern, mobile-first websites and web apps that convert visitors into customers.

  • Corporate & business websites
  • E-commerce (Shopify, WooCommerce)
  • WordPress & custom web apps
  • Maintenance & hosting support
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Digital Marketing

Grow visibility and demand with data-driven marketing campaigns.

  • SEO & content marketing
  • Google & Meta ads management
  • Social media management
  • Email marketing campaigns
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Back Office & Virtual Assistants

Offload repetitive work and let your core team focus on growth.

  • Data entry & data processing
  • CRM management & updates
  • Order processing & bookkeeping support
  • Dedicated virtual assistants
Learn more →
Why Crown IT Solution

A partner that treats your business like its own

We don't just provide seats — we build dedicated, trained teams, manage them closely, and report on results you can measure.

About Us
01

Significant Cost Savings

Reduce operational costs by up to 60% versus hiring in-house — no recruitment, infrastructure or training overheads.

02

Your Time Zone, Your Hours

Teams aligned to US, UK, EU and AU business hours, with full 24/7 shifts available.

03

Trained, Fluent Agents

Agents trained in-house on communication, your product and your scripts before going live.

04

Security & Compliance

NDA-backed engagements, secure access controls, and data handling aligned with GDPR and TCPA practices.

05

Transparent Reporting

Daily and weekly KPI reports — calls, conversions, response times and quality scores.

06

Scale Up or Down Fast

Add agents for peak seasons or new campaigns within days, not months.

How It Works

Go live in four simple steps

A proven onboarding process that gets your team productive quickly and keeps quality high.

Discovery Call

We understand your goals, processes, target market and KPIs.

Custom Proposal

You receive a tailored plan with team size, shifts and transparent pricing.

Hire & Train

We recruit and train your dedicated team on your product, tools and scripts.

Launch & Optimise

Your team goes live with continuous QA, coaching and performance reporting.

Industries

Experience across key sectors

Our teams adapt to the language, compliance needs and customer expectations of your industry.

📡Telecom & VoIP
💻SaaS & Technology
🛒E-commerce & Retail
🏠Real Estate
🏦Finance & Insurance
🩺Healthcare Admin
✈️Travel & Hospitality
☀️Solar & Home Services
Engagement Models

Flexible plans that fit your business

Choose the model that matches your goals. Every plan starts with a free consultation and a custom quote.

Pay-Per-Result

Ideal for lead generation and appointment setting campaigns.

  • Pay per qualified lead or appointment
  • Shared campaign team
  • Weekly performance reports
  • Low upfront commitment
Request a Quote

Project-Based

Best for website development and fixed-scope projects.

  • Fixed scope, timeline & quote
  • Dedicated project manager
  • Milestone-based delivery
  • Post-launch support
Get a Quote

Pricing depends on your requirements. Contact us for a custom quote →

FAQ

Frequently asked questions

Which countries do you work with?

We work with businesses worldwide, primarily in the USA, UK, Canada, Australia, Europe and the Middle East, and align our shifts to your local business hours.

How quickly can my team go live?

Most campaigns go live within 7–14 days after the process and scripts are finalised, depending on team size and training requirements.

Do you offer a trial or pilot?

Yes. We offer a pilot program so you can evaluate agent quality and results before committing to a longer engagement.

How do you keep my data secure?

We sign an NDA before any engagement, use role-based access to your systems, and follow secure data-handling practices throughout the relationship.

Can I monitor calls and performance?

Absolutely. You get access to call recordings, daily/weekly KPI reports and regular review meetings with your account manager.

What tools and CRMs do your teams use?

Our teams work on your existing stack — Salesforce, HubSpot, Zoho, Zendesk, Freshdesk, GoHighLevel and most dialers and helpdesk platforms.

How does billing work?

Dedicated teams are billed monthly based on agent hours. Projects are billed by milestone. Pay-per-result campaigns are billed per qualified lead or appointment.

Contact Us

Let's build your team

Tell us what you need — we will respond within one business day with a tailored proposal.

Get in touch

Whether you need 2 agents or 50, a new website or a full support desk, we're ready to help.

Working hours24/7 — All time zones
ServingClients worldwide

We reply within one business day. Your details are kept confidential.

Ready to grow faster for less?

Start with a free consultation and pilot — no long-term commitment.

Get a Free Quote